Terms and Conditions
1. General Policy
Kitsune Toys provides refunds, returns, and replacements in accordance with Australian Consumer Law and applies the same standards to international customers. By purchasing from Kitsune Toys, you agree to the terms outlined below.
2. Proof of Purchase
A valid proof of purchase is required for all refund requests. Orders without proof of purchase may not be eligible for refunds.
3. Refunds
3.1 Refunds Within 30 Days
Refunds are available within 30 days of purchase for eligible items. Items may be opened and inspected.
3.2 Refunds After 30 Days
Refunds requested after 30 days may be granted at our discretion, depending on the circumstances. Change‑of‑mind requests are not eligible for refunds after 30 days.
3.3 Change‑of‑Mind Returns
Change‑of‑mind returns are accepted under the following conditions:
- The customer is responsible for all return shipping costs
The item may be opened (including model kits that are too difficult or not as expected)
The item must be returned in reasonable condition
Change‑of‑mind returns do not apply to digital goods or services.
4. Faulty, Incorrect, or Damaged Items
4.1 Eligibility
If an item arrives faulty, damaged, or incorrect, customers may request a replacement or refund.
4.2 Shipping Costs
Kitsune Toys covers all return shipping costs for faulty, damaged, or incorrect items.
4.3 Model Kits
For model kits:
We prefer to replace missing or damaged parts rather than refund the entire kit
If a full replacement is required and parts cannot be supplied, a refund may be offered
If a kit is opened and the customer no longer wants it, this is treated as change‑of‑mind
5. Replacement Parts
5.1 Missing, Incorrect, or Damaged Parts
Replacement parts are provided free of charge, including shipping, when parts are:
Missing
Incorrect
Damaged during shipping
5.2 Customer‑Damaged Parts
Customers may request replacement parts for items they have damaged themselves. In these cases:
Replacement parts are provided at Kitsune Toys’ discretion
Customers must pay all shipping costs
There is no time limit for requesting replacement parts
6. Sale Items
Sale items follow the same refund, return, and replacement rules as regular items.
7. International Orders
International customers are subject to the same policies. Shipping costs for returns or replacements follow the rules outlined above.
8. Contact Information
All refund, return, and replacement enquiries must be submitted to:
mail@kitsunetoys.com.au
Please include your order number and a description of the issue.