Privacy Policy
Kitsune Toys (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, make a purchase, or interact with us.
By using our website or purchasing from Kitsune Toys, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect personal information that is reasonably necessary for us to operate our business, fulfil orders, and provide customer support. This may include:
Contact details: name, email address, phone number
Order information: shipping address, billing address, purchase history
Payment information: processed securely through third‑party payment providers (we do not store credit card details)
Website usage data: IP address, browser type, pages visited, cookies, analytics data
Customer communications: emails, messages, and support requests
This aligns with Australian privacy requirements to clearly specify the types of personal information collected.
2. How We Collect Information
We collect personal information in the following ways:
Directly from you when you place an order, create an account, or contact us
Automatically through our website via cookies, analytics tools, and server logs
From third‑party services involved in payment processing or shipping
Australian privacy guidance requires businesses to disclose both direct and indirect collection methods.
3. Why We Collect Personal Information
We collect and use personal information for purposes including:
Processing and fulfilling orders
Providing customer support and responding to enquiries
Managing returns, refunds, and replacement parts
Improving our website, products, and customer experience
Sending order updates or important service notifications
Complying with legal obligations
4. Cookies & Website Tracking
Our website uses cookies and similar technologies to:
Enable essential site functionality
Analyse website traffic and performance
Improve user experience
Support features such as shopping carts and account login
You may disable cookies in your browser settings, but some features may not function correctly.
Australian privacy guidelines require cookie disclosure for websites collecting visitor data.
5. Payment Information
We use secure third‑party payment processors (such as PayPal or Stripe). These providers handle all credit card details and comply with industry security standards.
We do not store or access your full payment card information.
6. Disclosure of Personal Information
We may disclose personal information to:
Payment processors
Shipping and logistics providers
IT service providers (hosting, analytics, email services)
Legal or regulatory authorities when required by law
We do not sell, rent, or trade personal information.
7. International Disclosure
Some service providers may operate outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles.
8. Data Security
We take reasonable measures to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no online service is completely secure, and we cannot guarantee absolute security.
9. Accessing or Correcting Your Information
You may request access to the personal information we hold about you or ask us to correct inaccurate information. Contact us at mail@kitsunetoys.com.au for assistance.
10. Email Marketing
If you subscribe to updates or newsletters, we may send you promotional emails. You can unsubscribe at any time using the link provided in each email.
11. Third‑Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of third‑party sites.
12. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
14. Contact Us
For privacy enquiries, data access requests, or concerns, contact:
mail@kitsunetoys.com.au