Refund & Returns Policy
At Kitsune Toys, we want you to be completely satisfied with your purchase. This policy outlines our practices regarding refunds, shipping, and returns to ensure a smooth and transparent experience.
Shipping
- We process and ship orders within 2-3 business days.
- Shipping times vary depending on your location and the shipping method selected at checkout.
- You will receive a tracking number once your order has shipped.
- Please ensure your shipping address is accurate to avoid delays or lost packages.
Returns
- If you are not satisfied with your purchase, you may return most items within 30 days of receipt for a full refund or exchange.
- Items must be returned in their original condition, unused, and in the original packaging.
- Some items, such as custom orders or clearance products, may not be eligible for return. Please check the product description for details.
- To initiate a return, please contact us at mail@kitsunetoys.com.au with your order details.
Refunds
- Refunds will be processed within 7 business days after we receive and inspect the returned items.
- Refunds will be issued to the original payment method.
- Shipping costs are non-refundable unless the return is due to our error.
Contact Us
If you have any questions about our Refunds, Shipping, and Returns Policy, please contact us at:
Email: mail@kitsunetoys.com.au
ABN: 27 742 798 868
Thank you for shopping with Kitsune Toys!
