Refund & Return Policy
Overview
At Kitsune Toys, we aim to ensure every customer has a great experience with our products, including model kits and collectibles. This policy outlines how refunds, returns, replacements, and replacement parts are handled for customers in Australia and internationally.
1. Proof of Purchase
A valid proof of purchase (order confirmation, receipt, or invoice) is required for all refund requests.
2. Refunds
Refunds Within 30 Days
You may request a refund within 30 days of purchase for any eligible item.
Refunds After 30 Days
Refunds requested after 30 days may be granted at our discretion, depending on the situation. Change‑of‑mind requests are not eligible for refunds after 30 days.
Change‑of‑Mind Refunds
Change‑of‑mind returns are accepted under the following conditions:
The customer pays all return shipping costs
The item may be opened (e.g., the model kit is too difficult or not what the customer expected)
The item must be returned in reasonable condition
3. Returns & Replacements
Faulty, Incorrect, or Damaged Items
If your item arrives faulty, damaged, or incorrect:
We will cover all return shipping costs
We will offer either a replacement or a refund
Photos may be requested to confirm the issue
For model kits, we prefer to replace missing or damaged parts rather than refund the entire kit, unless a full replacement is necessary
Model Kits
If a kit is missing parts, we will supply replacement parts whenever possible
If a kit is opened and the customer no longer wants it, this is treated as change‑of‑mind
If a kit cannot be reasonably replaced, a refund may be offered at our discretion
4. Replacement Parts
Missing, Incorrect, or Damaged Parts
We provide replacement parts for:
Missing components
Incorrect components
Parts damaged during shipping
These replacements are provided free of charge, including shipping.
Customer‑Damaged Parts
Customers may request replacement parts even if they damaged the item themselves. In these cases:
Replacement parts are provided at our discretion
Customers must pay shipping costs
There is no time limit for requesting replacement parts
5. Sale Items
Sale items follow the same refund and return rules as regular items.
6. International Orders
International customers are covered under the same policy. Shipping costs for returns or replacements follow the same rules as above.
7. How to Contact Us
For refunds, returns, replacements, or replacement part requests, contact us at:
mail@kitsunetoys.com.au
Please include your order number and a brief description of the issue so we can assist you quickly.